How to report a bug

A clear report lets us find and fix a problem on the first try, without back-and-forth. Please send one problem per ticket and describe it in text. Screenshots support the description, they do not replace it.

How to send a report

Online form: Submit a ticket (you need to be logged in). The form asks for everything listed below.
Email: write to tech@support.k4.pl and copy the template from the end of this article. If something is missing, you will get an automatic reply asking for it.

What to include

1. What you did, step by step

Write each step in text, for example:

Went to https://example.com/login
Entered the email example.builder@example.com and the password set on sign-up
Clicked SIGN IN

2. What you expected

For example: to land on the dashboard.

3. What happened instead

Include the exact error message. For example: red message "Invalid email address or password." Tried 3 times. The password reset email did arrive and I set a new password, same result.

4. Account and time

Account (email) where the problem happened
Account type, if it matters (for example: paid, annual plan, created on 1 Nov 2026 via the sign-up page)
Date, time and timezone, for example: 2 Nov 2026, 9:41 to 9:45 AM AEDT
Browser and device, for example: Chrome on Windows 11

5. Is a third-party system involved?

Some problems come from connected tools, for example a CRM or automation platform such as GoHighLevel (trials, pop-ups, tags, emails sent by the CRM). Tell us whether this is such a flow and, if yes, whether its workflow was checked first.

6. URL and screenshots

Copy the full page address from the browser. Attach screenshots that show the whole window, with the address bar and the clock visible.

7. Priority

Critical: payments, sign-in or sign-up broken, or the site is down for many users
Important: a feature does not work, but there is a workaround
Minor: layout, wording, cosmetic

Not sure if it is a bug? Ask us in a ticket before testing further.

Email template

1. What I did (step by step):
2. What I expected:
3. What happened instead:
4. Account email:
   Date and time (with timezone):
   Browser / device:
5. Third-party system (e.g. GoHighLevel) involved? No / Yes, workflow checked / Yes, not checked
6. URL:
   Screenshot attached (with address bar visible): yes
7. Priority: Critical / Important / Minor